It might well have been damaged in transit. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. eBay authorized the return and issued a return la... Did not receive starter or return label I purchased items on Ebay on *** and **. Get the item you ordered or your money back—guaranteed. Your next step is to send a return shipping label to (buyer) by Aug 01, 2016. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. Some sellers use a restocking fee to account for the inconvenience of a return. SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Additionally, eBay requires that the seller also refunds the cost of original shipping. Some times when I've received junk, I click the boxes in eBay's return pages, select Item Not As Described (broken), and I printed out a pre-paid return label. Item received not as described. Fs19 logging tips / eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Did not receive my return label or starter I returned the item, but did not … You need to return an item. Not all items on eBay.com.au are eligible for the eBay return label service. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. false I stuck it on the box, and out it went to the seller the same day at zero expense to me. Then without having asked for eBay's help (the optional next step after several days) I received a message telling me the seller had i"approved a refund" and to ask the seller for a returns label. After this, eBay will step in. It should have the return policy on it. This thread is locked. I delivered the package to the USPS location but it never made it to the seller so no refund was issued. If it doesn't, you can also find the order on eBay by logging in and looking under your account. However, finding where on eBay’s website to void a shipping label and request a refund is the hard part. ... it assumes it was received and issues a refund. We work hard to make returns smooth. What is the purpose of the online return system? Item received was not as described. It's important to send the item back promptly. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. You can create one return label per transaction. INADs are costly and should be avoided. Seller didn't pay for insurance so USPS won't even let me file a claim. You'll also be responsible for covering return postage costs. seller said to return item for refund. You can follow the question or vote as helpful, but you cannot reply to … Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Click On “My Bay” However, you can ask eBay to step in and help within that time if you still haven’t received your item. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. I delivered the package to the USPS location but it never made it to the seller so no refund was issued. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. *thank you mike s. GetHuman-jufkk did not yet indicate what eBay should do to make this right. Learn more about the item condition policy. Requesting an eBay shipping label refund is actually very easy. Nothing in my spam mailbox BTW. Check the email we sent to your Messages - opens in new window or tab with the subject "Send … A new eBay scam using its own return label. You can contact the seller to make sure returns are accepted. The eBay label will have a tracking number and this is recorded in your eBay account. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. I requested to return my 9570 online a couple days ago but still did not receive my return label via E-mail. Look for the receipt you received by email from eBay for the purchase. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. If you can't send a label by Aug 01, 2016, we may send the buyer a return shipping label and charge it to your monthly invoice. Seller didn't pay for insurance so USPS won't even let me file a claim. If you want to return an item, either because you’ve got a problem, or just because you’ve changed your mind, you start your return by letting the seller know. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Item received not as described. So finally she opened a return, which I accepted. did not receive item and only option ebay gave was to print return label. I had a full refund a few days later. So do I have to call Dell for getting the return label? If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. If you have not sent the buyer a label to return and you want the damaged bits back then you could message him and try to arrange this with the postage paid to him now by Paypal. 1 min article; Appeal eBay's decision about a return or missing item for buyers. Can you get a refund on an eBay shipping label? The item being returned must comply with the following in order to be eligible: Maximum weight and total dimensions (length + width + height of the parcel) as follows: Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. *item *****. The seller will also pay for return postage.. eBay's Money-Back Guarantee really works. Now I'm out the money and eBay closed the return even though I called them and emailed the seller (who never replied). Now I'm out the money and eBay closed the return even though I called them and emailed the seller (who never replied). I received an item but it doesn’t match the listing description. Did not receive e-mail with self-print label for a return I paid for an out of warranty exchange for this device earlier today and have not received an e-mail with a self-print label to send the device back via Fed Ex. Stay Connected I have a buyer who requested a return because the earrings did not suit her, I have a no returns policy but decided to go with it. He says that it is an incorrect address (there was no returns address on the parcel for me to check it against). That is really the underlying reason why eBay always finds for the buyer as in 99% there is no way to establish "the truth". If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. See the return details to buy a label from eBay at a discounted rate. Ask eBay to step in and help for buyers If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. Yes. Once the seller has accepted your return, you can send the item back using an eBay return label, or a label from another carrier. If you don't see a Return Shipping Label link on the Details page, either the seller does not accept returns or this option is not turned on in the Seller's Profile. Always print return labels through eBay so that eBay can see when the item was received. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Return the item in the same condition you received it in — pack it well. How To Refund eBay Shipping Label. The buyer asked me what address I had sent it to and I said it was the one given by ebay on the printable label and told him the address. PayPal offers a 180 day window for coverage of items that are not as described or not received. Return shipping label credit for false “item not as described” claims. Hello people, I'm dealing with my first return and I'm finding it really frustrating. Find the return policy. eBay authorized the return and issued a return label. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. have a case with ebay. ... which he has now done and says that they have not received it. We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return … Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. 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